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Survey Results

The survey results section aggregates all post-meeting feedback into a clear, easy-to-read dashboard. This data tells you how clients actually experience your business — from the first WhatsApp message to the end of their visit.

Summary Dashboard​

At the top of the survey results page, you'll find a summary of all survey data:

MetricWhat It Tells You
Average Overall SatisfactionThe mean rating (out of 5) across all completed surveys
Total Surveys CompletedHow many clients have filled out a survey
Response RatePercentage of clients who completed a survey vs. those who received one
Would Recommend RatePercentage of clients who said they would recommend your business

Rating Breakdown​

For each survey question, you can see:

  • The average score across all responses (out of 5)
  • A distribution chart showing how many clients gave each score (1 through 5)
  • The trend over time — is satisfaction improving or declining?

Questions Covered​

  • Overall satisfaction with the experience
  • How quickly the initial inquiry was handled
  • How helpful the bot was in answering questions
  • Whether the appointment was organized correctly
  • Clarity of all communications throughout the process
  • Satisfaction with the property or product visited

Individual Responses​

Below the summary, all individual survey submissions are listed. For each response you'll see:

  • The client's name and the date they submitted the survey
  • Their scores on all questions
  • Any written comments they provided
  • Whether they said they would recommend your business

Written Feedback​

The written feedback section collects responses to open-ended questions:

  • What did you like most? — positive highlights from the client's perspective
  • What could we improve? — suggestions and areas of concern
  • Why did you decide not to proceed? — for clients who chose not to move forward

Using Survey Data to Improve​

If "Bot Helpfulness" scores are low​

Review and expand the bot's instructions and knowledge base in Configuration. Make sure the bot has sufficient information about your products, pricing, and processes.

If "Scheduling Accuracy" scores are low​

Review your availability settings in Configuration under Scheduling. Make sure availability windows and capacity settings are up to date.

If "Not Proceeding" feedback frequently mentions price​

This is market intelligence. Consider reviewing your pricing strategy or having the bot better set expectations before clients visit.

If response rates are low​

Consider adjusting the timing of the survey invitation — sending it too long after the meeting reduces completion rates.