Bot Features
The Remo bot is powered by advanced AI and can handle a wide range of client interactions automatically. This section explains every capability available to you.
Complete Feature List
| Feature | Description |
|---|---|
| AI Auto-Responses | Understands and replies to any client message naturally and contextually |
| Active Hours | Restricts bot responses to your defined business hours |
| Follow-up Messages | Automatically re-engages leads that have gone quiet |
| Product Search | Helps clients find properties or offerings from your catalog |
| Media Sharing | Sends photo galleries, brochures, and floor plans on demand |
| Location Information | Shares your office or site addresses with clients |
| Agent Assignment | Hands off conversations to a human agent when needed |
How the Bot Understands Messages
Every time a client sends a message, the bot goes through a smart two-step process:
1. Understanding
The bot reads the message and determines what the client is looking for. Is it a general question? A product inquiry? A request to schedule a visit? A complaint? The bot classifies the intent of every message — not just based on keywords, but on the full context of the conversation.
This means clients can write naturally. They don't need to use specific commands or fill out a form. The bot understands plain, conversational language in any writing style.
2. Responding
Based on what it understood, the bot takes the most appropriate action:
- If the client asked a question → generates a helpful, conversational reply
- If the client wants to see listings → searches the catalog and presents results
- If the client wants to book a visit → provides the scheduling link or confirms the appointment
- If the client seems frustrated → escalates to a human agent
Sentiment Awareness
The bot also reads the emotional tone of messages. If a client seems frustrated, disinterested, or ready to move forward, the bot recognizes this and adapts its responses accordingly. This information also helps determine when a human agent should step in.
See Agent Assignment for more details on how sentiment affects escalation.
Language
The bot communicates in the language configured for your project. It can be set to Spanish, English, or any other language.