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Analytics Overview

Remo automatically collects and organizes data from every client interaction. The analytics dashboard gives you a clear view of your WhatsApp communication performance, lead pipeline health, and client satisfaction — all in one place.

What Data Is Collected?​

Conversation & Engagement Data​

  • Total messages sent and received
  • Number of new leads by day, week, and month
  • Bot response rates and timing
  • Conversations handled fully by the bot vs. escalated to a human agent
  • Voice messages received and transcribed

Client Sentiment​

  • Sentiment distribution — how many clients are Interested, Neutral, Uninterested, or Frustrated
  • Changes in sentiment over time for individual clients
  • Which clients are ready for a proactive agent outreach

Follow-up Performance​

  • How many leads re-engaged after a follow-up message
  • Follow-up open and response rates
  • Clients who stopped responding entirely after reaching the maximum follow-up limit

Scheduling Data​

  • Appointments booked through the bot's scheduling feature
  • Most popular booking days and time slots
  • Show rate — how many clients actually attended their scheduled appointment

Funnel Data​

  • Number of leads in each stage of your sales funnel
  • Average time clients spend in each stage
  • Conversion rates between stages — what percentage move forward?
  • Leads marked as closed, disqualified, or lost

Survey Data​

  • Post-meeting satisfaction scores across all survey questions
  • Response rate — how many clients who received a survey actually filled it out
  • Net Promoter Score trend (would clients recommend your business?)
  • Common themes in written feedback

Why Analytics Matter​

Analytics help you answer critical business questions:

  • "Where in our funnel are we losing the most leads?"
  • "Are clients satisfied with their visit experience?"
  • "Is our follow-up strategy actually converting inactive leads?"
  • "Which days and times generate the most inquiries?"
  • "How fast is our bot responding compared to last month?"

Use these insights to refine your bot's configuration, improve your team's follow-up strategy, and make confident, data-driven decisions.

Accessing Your Analytics​

Navigate to the Analytics section in the left sidebar of your dashboard. The main page provides a high-level summary, with deeper views available for: