Follow-up Messages
One of Remo's most valuable features is its ability to automatically follow up with leads that have stopped responding — without any manual effort from your team. Instead of losing a potential client because they went quiet, Remo reaches out on your behalf at exactly the right time.
How Follow-ups Work
When a client hasn't sent a message for a defined period of time, Remo automatically sends them a follow-up message. The message is AI-generated and takes into account everything that was discussed in the previous conversation — so it feels personal and relevant, not generic.
Examples of automatic follow-up behavior:
- A client asked about a 2-bedroom unit but didn't book a visit → the follow-up re-introduces that property and offers to schedule a showing
- A client expressed interest in pricing → the follow-up acknowledges their likely concern and offers to connect them with an agent
- A client booked a meeting but went quiet afterward → the follow-up includes a reminder and any pre-visit information
Configuring Follow-ups
Follow-up settings can be adjusted at the project level (for all clients) in the Configuration section, or individually per client in their Client Settings.
| Setting | Default | What It Does |
|---|---|---|
| Inactivity timeout | 8 hours | How long to wait after the last message before sending a follow-up |
| Maximum follow-ups | 3 | The maximum number of follow-up attempts before the bot stops contacting that client |
| Enable/Disable | On | Turn the entire follow-up system on or off |
The Follow-up Sequence
Remo tracks how many follow-up attempts have been made for each client and adjusts the tone accordingly:
- First follow-up — a friendly, light re-engagement message
- Second follow-up — slightly more direct; may include new content like images or a direct scheduling offer
- Final follow-up — a last reach-out before the bot stops following up with that client
Once the maximum number of follow-ups is reached, Remo stops automatically contacting that client unless they message again.
What Follow-ups Can Include
Follow-up messages are not limited to text. Depending on what was discussed in the conversation, a follow-up can also include:
- Product listings or property highlights
- Photo galleries
- PDF brochures or documents
- A scheduling link to book a visit
- Location details
Respecting Client Preferences
If a client explicitly says they're not interested or asks to stop receiving messages, the bot detects this and stops sending follow-ups automatically — ensuring you're always respectful of client communication preferences.
Meta API Users: Template Messages
If you're using the WhatsApp Business API (Meta), follow-up messages sent more than 24 hours after the client's last message must use pre-approved Meta message templates. Remo handles this automatically using your approved templates.
The 24-hour window restriction is a Meta policy requirement. It applies to all WhatsApp Business API users. Businesses using the WAHA connection are not subject to this restriction.