Credits & Usage
The Credits & Usage section gives you full visibility into how many message credits your account has and how they are being consumed over time.
What Are Credits?
Credits are the unit of consumption in Remo. Each time the bot engages with a client — processing their message, generating a response, running a product search, or transcribing a voice message — a small number of credits is used. Credits ensure the platform runs efficiently and that usage is tracked transparently for all accounts.
What Uses Credits?
Credits are consumed by the following activities:
| Activity | Credit Usage |
|---|---|
| AI-generated responses | Each bot reply to a client message |
| Follow-up messages | Each automated re-engagement message sent |
| Product searches | Each time the bot searches your catalog |
| Voice message transcription | Each audio message transcribed and replied to |
Viewing Your Usage
The Usage dashboard displays:
| Metric | What It Shows |
|---|---|
| Current Balance | Remaining credits in your account right now |
| Credits Used This Month | Total consumption in the current billing period |
| Daily Usage Chart | A day-by-day visualization of credit consumption |
| Usage by Category | How credits were split across different activity types |
Running Low on Credits
When your credit balance falls below a minimum threshold, you'll receive a notification. You can top up credits directly from the Credits section in the dashboard.
If your credits run out completely, the bot will stop responding until the balance is replenished. Keep an adequate buffer, especially during peak inquiry periods.
Subscription Plans
Your subscription plan determines:
- The number of credits included each month
- Whether unused credits carry over to the next month
- Access to specific premium features
Contact your Remo account manager to review your current plan or discuss an upgrade if your usage is regularly approaching the limit.