Credits & Usage
The Billing section of the sidebar holds two separate pages: Credits, where you buy more, and Usage, where you see where they went. Both are plan-dependent and admin-only, and neither appears on child projects.
What Are Credits?
Credits are the unit of consumption in Remo. Every time work is done on a conversation — a reply generated, a voice note transcribed, a message sent — a small number of credits is used. That's what keeps consumption visible instead of buried in a monthly invoice you can't take apart.
What Uses Credits?
Five activities are billed, and they're the same five you'll see named in your usage breakdown:
| Activity | When It's Billed |
|---|---|
| AI response | Each reply the bot generates for a client |
| AI audio reply | Each reply the bot sends back as a voice note |
| Audio transcription | Each voice note a client sends, turned into text the bot can read |
| Manual message | Each message a person on your team sends from the dashboard |
| Other | Anything that doesn't fall into the four above |
This is the one that surprises teams. A message your agent types into the dashboard and sends by hand bills as a Manual message, the same as an AI reply does — turning the bot off for a client doesn't make the conversation free. A week of heavy human outreach shows up on your balance just like a week of heavy bot traffic, so plan for it before you start one on a thin balance.
Credits — Buying Packages
The Credits page shows your current balance at the top and the available credit packages below it. Each package shows:
- The number of credits it includes
- The price in your currency
- A Buy button that takes you through checkout
After a successful purchase, the new balance is reflected immediately.
If your balance hits zero, the bot stops responding until credits are replenished. Keep a buffer, especially during peak inquiry periods. The Low project credits alert on High-Priority Alerts exists precisely so you find out before your clients do.
Usage — Tracking Consumption
Usage is a page of its own — Billing → Usage, directly under Credits in the sidebar — and it answers the question the Credits page can't: where did the balance actually go?
What's on the Page
- Balance — the credits remaining on this project, with a Top up button beside it
- Usage breakdown — a table with three columns: Feature, Count, and Credits. What was used, how many times it happened, and what it cost.
- Credits over time — a chart of consumption across the period you've selected
Date Ranges
The page offers three ranges: 7d, 30d, and 90d.
Switching ranges redraws Credits over time, but the Usage breakdown table below it is an all-time total and does not change. Don't read the table as the period you've selected.
Reading It Well
- The Count column is the honest one for diagnosing behaviour. Credits tell you what something cost; counts tell you what actually happened.
- Compare Manual message against AI response to see how much of the conversation your team is carrying by hand. A rising manual share usually means the bot is failing at something specific and people are quietly compensating.
- A jump in Audio transcription means your clients have started talking instead of typing. That's fine, but voice conversations cost more than typed ones — see Voice Notes & AI Phone Calls.
- A flat line in Credits over time on a number that's normally busy is worth investigating immediately. It rarely means a quiet week; it usually means messages aren't reaching Remo at all.
Subscription Plans
Your subscription plan determines:
- The number of credits included each billing period, if your plan includes an allowance
- Whether unused credits carry over to the next period
- Access to specific premium features, such as voice
- Whether the Credits and Usage pages appear for your project at all
Contact your Remo account manager to review your current plan or discuss an upgrade if your usage regularly approaches the limit.
Who Can See Billing?
The Billing section is visible to project admins, on plans that include per-project credit billing. If it isn't in your sidebar, either your plan doesn't include it or your role doesn't have access — an admin can tell you which.
Billing is hidden entirely on child projects, which inherit it from their parent. Credits are bought once and tracked in one place for the whole family, so open the parent project when you need Credits or Usage.