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Catalog

The Catalog is the list of products, properties, services, or any other offerings the bot can talk about with clients. When someone asks "do you have any 2-bedroom apartments?" or "what services do you offer?", the bot searches the catalog and presents the most relevant matches in the chat.

A clean, up-to-date catalog is one of the strongest predictors of how well the bot performs.

The Product Grid​

The main view is a grid of product cards. Each card shows:

  • The product's primary image
  • Its name and short description
  • Key specs (price, area, location, building if applicable)
  • A drag handle to reorder

Use the count at the top of the page to see how many products are currently in the catalog.

Creating a Product​

Click New product to open the product editor. The fields available depend on your project type, but typically include:

  • Name — required; what clients see in the bot's listings
  • Description — short pitch the bot uses when summarizing the product
  • Price and currency
  • Images — one or more photos shown in the chat
  • Address / building — for real estate projects, link the product to a physical address or building (you can also create a new building or address from this modal)
  • Categories / tags — used by the bot's filtered search

Click Save to add the product. It will appear at the end of the grid.

Importing from CSV​

If you already have your catalog in a spreadsheet, click Import CSV to bulk-load it into Remo. The import modal explains the expected column layout. After upload, the system validates each row and reports any errors before adding anything to the catalog.

This is the fastest way to seed a new project or migrate from another tool.

Reordering with Drag-and-Drop​

The order of the grid is the order the bot uses when showing results to clients. Drag a card to a new position to reorder. The change is saved immediately and rolls back automatically if anything goes wrong on the server.

Use this to:

  • Surface featured properties at the top
  • De-prioritize sold or unavailable units
  • Group similar items together

Editing and Deleting​

Click any card to open it for editing. The same modal that creates a product also edits it. Delete is on the modal as well — confirmation is required before the product is removed.

How the Bot Uses the Catalog​

When a client asks about your offerings, the bot:

  1. Reads the conversation to figure out what they want (size, price range, building, category)
  2. Searches the catalog with both structured filters and intelligent semantic matching
  3. Replies with a numbered shortlist of the best matches
  4. If the client picks an option, the bot responds with the full details, images, and any documents linked to that product

For more on how this works in chats, see Product Search.

Tips​

  • Quality over quantity. A short catalog with great descriptions and clear images outperforms a huge catalog of half-finished entries.
  • Keep prices current. Outdated prices are the most common source of awkward client conversations.
  • Use distinct names. Unit 301 — 2BR Tower B is more useful than Apartment 1.
  • Reorder regularly. As inventory changes, drag the most relevant items to the top.