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Media Sharing

Remo can send images, PDF documents, and floor plans directly to clients through WhatsApp — automatically and on demand, based on what each client asks for.

Types of Media​

Your project's photo gallery is available to any client who asks. When a client wants to see images of your development, property, or product, the bot sends photos from the gallery, preceded by a short introductory message.

Example triggers:

"Can you show me some photos?" "I'd like to see images of the project." "Do you have any pictures?"

Which photos it sends depends on what the client asked for — see Photo Categories below.

PDF Documents & Brochures​

If you have brochures, spec sheets, pricing tables, or other PDF documents, the bot can send up to 5 documents at a time.

Example triggers:

"Do you have a brochure?" "Can you send me more information?" "I'd like the specs sheet."

Each document is sent as a secure, time-limited link. This keeps your files protected and ensures clients always receive the most up-to-date version.

Floor Plans & Masterplans​

Floor plans and masterplans are handled as their own category, distinct from general brochures. This is useful when clients are specifically interested in unit layouts or the overall site plan.

A question like "any floor plans?" is answered with your masterplans, your project PDFs, or both — up to 10 files — so a client asking about layouts gets everything relevant rather than only whichever category happened to be filled in.

You upload and reorder master plans from the Management hub.

Example triggers:

"Can you send me the floor plan?" "Do you have the masterplan?" "I'd like to see the layout."

Photo Categories​

The bot no longer answers every photo request with the entire gallery. It reads what the client actually asked to see — "the entrance", "the master bedroom", "the pool" — and sends only the photos tagged for that, then offers to send the rest.

  • The offer to send the rest expires after 1 hour — if the client says "yes, send the others" the next day, they're treated as a fresh request rather than a stale one
  • Unit photos take priority over project-wide photos — when a specific listing is the subject of the conversation, its own images come first
  • A category that matches nothing sends everything — if a client asks for something you haven't tagged, the bot sends the full gallery rather than replying that it has nothing

Tagging Your Photos​

Tagging happens where the photos already live — there is no separate Image Categories page to visit:

  • Management → Project Images — tag a whole batch as you upload it, or edit the categories on an individual photo afterwards
  • The Catalog product image uploader — tag the photos belonging to a specific listing as you add them

A category is a Name plus a list of Synonyms: the words a client might realistically use for that place or subject, in any language. Synonyms are what make the matching work — "master bedroom" only matches if someone thought to also write "main room", "principal", or "suite".

Start from the Management page.

Not the Same as AI Categories

Image categories describe your photos. AI Categories classify your leads. They share a word and nothing else.

Media Clients Send You​

Media flows both ways, and it's worth knowing exactly what the bot can and can't do with what arrives:

  • Voice notes — transcribed and answered as if the client had typed the same words
  • Photos, videos and stickers — saved to the conversation and visible to your team, but the bot does not reply to them
  • Documents — saved to the conversation, but the bot cannot read their contents

Everything is kept and visible in the chat, but only voice notes are something the bot can act on. If a client sends a screenshot with a question in it, or a PDF they want reviewed, someone on your team needs to pick that up. See Voice Notes & AI Phone Calls.

What Happens If No Media Is Available?​

If a client asks for photos or documents and none have been uploaded yet, the bot gracefully informs the client that the materials aren't available at the moment, and offers an alternative — such as scheduling a visit or speaking with an agent.

An empty media library also means the bot stops offering that capability altogether — see Routes & Capabilities.

Managing Your Media Library​

Media is managed from the Management page in the dashboard. From there you can:

  • Upload, reorder or replace photos in the Project Images gallery, and tag them by category
  • Add, update, or remove the PDF brochures and documents the bot can send
  • Upload or update Master Plans — floor plans, site maps, layout overviews

Per-product images (photos of a specific apartment unit, for example) are managed inside each product in the Catalog.

Keep Your Media Up to Date

Outdated brochures or old photos can create a poor impression. Review your media library regularly — especially when launching new phases, updating pricing, or making changes to your project. Deleting a category also removes it from every photo it was assigned to, so retag before you delete.