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AI Auto-Responses

The core of Remo is its ability to hold natural, helpful conversations with your clients on WhatsApp — automatically, at any time of day or night.

How It Works​

When a client sends a message, the bot doesn't use a fixed script or keyword matching. Instead, it reads the entire conversation history and generates a tailored response based on:

  • What the client just said
  • What was discussed in previous messages
  • The bot's instructions and personality settings
  • Your business's products, services, and policies

This means every response is relevant, coherent, and consistent with your brand — even across long, multi-turn conversations.

Customizing the Bot's Personality​

You control how the bot speaks to clients through the instructions you provide in the Configuration section. You can instruct the bot to:

  • Use a formal or casual tone
  • Greet clients by name
  • Emphasize specific selling points or features
  • Avoid certain topics (e.g., "do not discuss pricing directly — direct clients to speak with an agent")
  • Always end with a specific call to action (e.g., "always offer to schedule a site visit")

Example:

"You are a warm and professional assistant for [Company Name]. Always address clients by their first name, focus on the lifestyle benefits of our development, and invite every interested client to schedule a visit."

The better your instructions, the more effectively the bot represents your business.

What the Bot Can Answer​

The bot is capable of addressing a wide range of client questions, including:

  • Availability and details of your products or properties
  • Appointment scheduling and available time slots
  • Your office locations and how to get there
  • Documents, brochures, and images (sent directly in the chat)
  • General business information — hours, team, processes

Voice Messages​

If a client sends a voice message, the bot automatically:

  1. Downloads and transcribes the audio
  2. Reads the transcription to understand what the client said
  3. Replies appropriately, just as it would to a text message

This makes the experience more accessible — clients don't need to type.

Multi-Message Responses​

For detailed or complex questions, the bot can split its answer across two or more consecutive messages. This keeps responses digestible and avoids large walls of text that feel unnatural in a messaging app.

When the Bot Doesn't Know the Answer​

If a client asks something the bot doesn't have information about, it responds gracefully — acknowledging the question and offering an alternative, such as speaking with a human agent or visiting in person. The bot is designed never to make up information it doesn't have.